Welcome to Excelsior Medical Centre

Our dedicated staff have been caring for the Gympie community for over 10 years and look forward to assisting you with your healthcare needs.

Excelsior Medical Centre is an accredited practice.

Appointments

Please ring (07) 5482 5899 for an appointment or use our online booking service . If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly. Please advise the surgery if you are unable to keep an appointment.

Our Hours are:

  • Monday-Friday: 8.10am – 5.30pm
  • Saturday: 8.30am – 11.30am
  • Sunday & Public Holidays: Closed

 

After Hours
Non-urgent assistance: If your health concern is not urgent call 13 HEALTH at any time on 13 432 584 for free advice and reassurance. 13 HEALTH is a 24-hour telephone health advice line that operates seven days a week.

  • Call the Practice on-call Doctor phone (07) 5482 5899
  • For Urgent after hours present to the Gympie General Hospital Emergency Department.

 

Your Practice Manager is Barb Daniell

Fees

We are a mixed-billing Practice

  • Full payment at the time of consultation by cash, cheque, Visa, MasterCard or EFTPOS is required.
  • All childhood immunisations are bulk-billed.

Standard consultation fees are:

  • Private Patient $79.50
  • Health Care Card Holder $75.50
  • Pensioner $72.50
  • Kids under 12 are Bulk Billed

Longer more complex consultations will be charged at a higher fee, however the out of pocket expense will remain the same. Enquiries relating to fees for after hours call-outs, home visits and procedures should be directed to a receptionist.

Telephone Calls

The doctors will take phone calls relating to you or your family’s health. If seeing patients when you call they may have to call you back. The Practice does not receive emails or SMS’s from patients.

Prescriptions

Our Practice has designated times for patients to present and request a repeat prescription. This visit is bulk billed.
Patients need to present to their regular GP at the allocated time and a script will be generated. If you are unable to come at the special times allocated for your GP, then a short, bulk billed appointment with your regular GP can be made. If your GP is not available on the day, you will have to make an appointment with another GP in the Practice.
All scripts require an appointment and phone requests are not permitted. Please phone (07) 5482 5899 prior to coming into the Practice, to make sure your regular GP is available.

Pathology Results

The Practice will contact you regarding any abnormal results to book a follow up appointment. Please feel free to contact the Practice regarding any concerns you may have regarding results.

Medical Records

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
You may request a copy of your medical records by contacting the Receptionist. A charge of $25 for a full copy of medical records would apply, however a Health Summary is supplied free of charge. For more information please request a copy of our Privacy Policy.

Complant/Grievances/Suggestions

Complaints should be addressed to the Practice Manager either in writing or by phoning and asking to speak to the Practice Manager. The Practice Manager would be happy to discuss any complaints or suggestions face-to-face. If you feel your complaint has not been resolved, you may also like to lodge a formal complaint to:

The Office of the Health Ombudsman
PO Box 13281
Brisbane Q.4003
Phone: 133646

Are you ready for a consultation?

Your treatment will be performed by licensed therapist. Schedule your appointment now!

Are you ready for a consultation?

Your treatment will be performed by licensed therapist. Schedule your appointment now!